Cakeap Support

• Check the email address for typos and make sure Caps Lock is off.
• Use "Forgot password?" on the sign-in screen to get a reset link. Check your spam folder.
• New accounts may need to confirm their email first using the link we sent.

• Check your connection, then pull down to refresh or reload the page.
• In More → Workspace, choose "All Businesses" — a selected business hides orders from others.
• Make sure required fields (customer, date, items) are filled in before saving.
• For team orders, ask the business owner to confirm you have access to that business.

• Use a JPG or PNG photo and a stable connection; large photos can take a moment.
• On iPhone, allow Cakeap access to Photos and Camera in Settings.
• If a photo didn't save, open the order, add it again and save.

• Photograph the page flat, in good light, with all text visible.
• If a scan fails, tap Retry or enter the order manually.
• Always check scanned details before saving — AI can make mistakes.

• Invitations go to the email address entered — the invitee must sign up with that same email.
• Owners control roles and which businesses each member can access, in Team settings.
• If you can see but not edit something, your role may not allow it — ask the owner.

Cakeap does not currently offer paid subscriptions, so there is nothing to bill.

• Reload the page, or fully close and reopen the app.
• Update your browser or the iOS app to the latest version.
• Try another network (Wi-Fi vs mobile data).

Send us a request below. Include your device, browser or app version, what you were doing and what happened. Never send your password, payment details or unnecessary customer information.

See also our Privacy Policy.